Existing Customers

ARE YOU LOOKING TO REFINANCE?
Call APEX directly if you’re interested in refinancing your mortgage!

We never want to lose a good customer. Let us know what you want to achieve and we’ll let you know how we can get you there. We have competitive rates and programs, along with flexibility other lenders cannot offer.

Give us a call at (877) 604-5304 and ask to speak with one of our commercial account executives or click HERE to fill out this simple form to get started.

DO YOU HAVE ANY QUESTIONS?
Check out our FAQ page to learn more about APEX Mortgage Corp., as well as how we can help you get the small-balance commercial mortgage you need. Don’t see an answer to your question? Give us a call at (877) 604-5304 and ask to speak with one of our commercial account executives or send an email to APEX’s president

HOW TO:

Request a Payoff
 Request a Loan Balance
Sign up for Monthly Automatic Payments
 Request a Payment History
 Request a 3 Months Payment Application Confirmation
 Update Mailing Address
 Receive a Copy of the Mortgage Interest Statement (1098)
 Request Documents from Closing
Send Updated Insurance Information

Request a Payoff
Are you thinking of refinancing your commercial mortgage? Give APEX a call at (877) 604-5304 to learn how we can help!
Here’s what you need to do to request your payoff:

Write out or type up a request for a payoff. Make sure to include your loan number or property address and your signature or signed authorization.
Send us the request. Here’s how:
- Email the request to customerservice@apexmtg.com
- Fax the request to 215-283-8885
- Mail the request to 1 Walnut Grove Drive, Suite 300, Horsham, PA 19044
Customer service will verify your signature and will reply to your initial payoff request with a letter on APEX letterhead including your principal balance, instructions for ordering your payoff and the payoff processing form. Please note that in some instances, it may take up to 10 business days to process and verify the information necessary to produce an accurate payoff.

Request a Loan Balance
Here’s what you need to do to request your loan balance:

Write out or type up a request for your principal balance. Make sure to include your loan number or property address and your signature or signed authorization.
Send us the request. Here’s how:
- Email the request to customerservice@apexmtg.com
- Fax the request to 215-283-8885
- Mail the request to 1 Walnut Grove Drive, Suite 300, Horsham, PA 19044
Customer service will verify your signature and will reply to your request with a letter on APEX letterhead stating your principal balance.

Sign Up for Monthly Automatic Payments
APEX allows our borrowers to make automatic payments for their convenience.

Here’s what you need to do to request automatic payments:

Write out or type up a request for automatic payments. Make sure to include your loan number or property address and your signature or signed authorization.
Send us the request. Here’s how:
- Email the request to customerservice@apexmtg.com
- Fax the request to 215-283-8885
- Mail the request to 1 Walnut Grove Drive, Suite 300, Horsham, PA 19044
Customer service will verify your signature and send you a letter on APEX letterhead including instructions for enrolling in the APEX Monthly Debit for Automatic Payments program and the Automatic Debit for Monthly Payments form.

Request a Payment History
Your payment history is a record of your payment information going back more than 3 months. There is a $50.00 fee for a payment history which must be paid at the time the request is made.

Here’s what you need to do to request your payment history:

Write out or type up a request for your payment history. Make sure to include your loan number or property address, your signature or signed authorization, and a copy of a voided check to automatically debit the $50.00 fee.
Send us the request. Here’s how:
- Email the request to customerservice@apexmtg.com
- Fax the request to 215-283-8885
- Mail the request to 1 Walnut Grove Drive, Suite 300, Horsham, PA 19044
Customer service will verify your signature and send you your payment history.

Request 3 Months Payments Application Confirmation
APEX borrowers can request information about their last 3 months’ payments free of charge.

Here’s what you need to do to request 3 Months Payments Application Confirmation:

Write out or type up a request for this payment information. Make sure to include your loan number or property address and your signature or signed authorization.
Send us the request. Here’s how:
- Email the request to customerservice@apexmtg.com
- Fax the request to 215-283-8885
- Mail the request to 1 Walnut Grove Drive, Suite 300, Horsham, PA 19044
Customer service will verify your signature and will reply to your request with a letter on APEX letterhead with a breakdown of how and when your last 3 months’ payments were applied, as well as your current principal balance.

Update Mailing Address
Have you moved? Make sure to let APEX know your new mailing address!

Here’s what you need to do:

Let us know your new mailing address in writing, and include your signature or a copy of your updated driver’s license.
Send us your updated mailing address. Here’s how:
- Email the information to customerservice@apexmtg.com
- Fax the information to 215-283-8885
- Mail the information to 1 Walnut Grove Drive, Suite 300, Horsham, PA 19044

Receive a Copy of the Mortgage Interest Statement (1098)
Here’s what you need to do to request a copy of your mortgage interest statement (1098):

Write out or type up a request for the commercial mortgage interest statement (1098). Make sure to include your loan number or property address and your signature or signed authorization.
Send us the request. Here’s how:
- Email the request to customerservice@apexmtg.com
- Fax the request to 215-283-8885
- Mail the request to 1 Walnut Grove Drive, Suite 300, Horsham, PA 19044
Customer service will verify your signature and send you a copy of your mortgage interest statement (1098).

Request Copies of Documents from Closing
There is a $50.00 per copy of document fee for a copy of a document from closing which must be paid at the time the request is made.

Here’s what you need to do to request the copies:

Write out or type up a request for the copies of documents from closing. Make sure to include your loan number or property address, your signature or signed authorization, and a copy of a voided check to automatically debit the $50.00 per copy of document fee.
Send us the request. Here’s how:
- Email the request to customerservice@apexmtg.com
- Fax the request to 215-283-8885
- Mail the request to 1 Walnut Grove Drive, Suite 300, Horsham, PA 19044
Customer service will verify your signature and send the copy/copies.

Send Updated Insurance Information
Here’s how you can send us your Certificate of Insurance or a copy of your insurance policy:

Email the information to customerservice@apexmtg.com
Fax the information to 215-283-8885
Mail the information to 1 Walnut Grove Drive, Suite 300, Horsham, PA 19044